Policies & FAQ

Clear and simple, so there are no surprises.

Package Policies

Payment

Monthly packages and the Hybrid Plan are paid in full before your first session of the month. Single sessions are paid the day before the session.

Using Your Sessions

Sessions are used within the month they are bought. They do not roll over, unless you cannot train because of injury, surgery or illness. Proof of such must be provided to the trainer, and we will work it out from there.

Cancelling

Give 24 hours notice to cancel or move a session. Less than 24 hours, or a no-show, counts as a used session.

Package Discounts

The discounted package rate applies only when you commit to the full month. A package is a month of sessions, not three weeks and not two weeks. If you do not fully commit to the full month, the package discount does not apply and the single session rate applies to the sessions you take instead.

Frequently Asked Questions

Can I split a package with my friend or my husband?
What if I miss a week because I travel or get busy?
How is Program Design different from the Hybrid Plan?
Do I have to buy the meal plan?
I am 30. Do I still get the young adult rate?
Can I pay weekly instead of all at once?
What happens after my month is finished?